Refund & Cancellation Policy

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Last updated: 12 September 2026

In one line: cancel free until we start packing; anything not fresh is replaced free or refunded — no arguments.

Cancelling an order

Free until packing starts: 2:00 PM for the evening slot and 9:00 PM the night before for the morning slot. Cancel from your order page, or call / WhatsApp us.
After packing has started, the vegetables are already picked and weighed for you, so we cannot cancel — but tell us and we will do our best.
If we cancel (item unavailable, outside our area, unreachable at the door), anything you paid in advance is refunded in full.

Replacement

Not happy with a piece — bruised, wilted, wrong item, short weight? Tell the delivery boy at the door or WhatsApp us a photo within 2 hours of delivery.
We replace it free with your next order, or refund that item's amount — your choice.

Refunds

Cash / UPI at the door: you only pay for what you accept; refunds for items reported later are paid by UPI or adjusted in your next order within 24 hours.
Paid online in advance: refunds go back to the same UPI / card or to your account wallet within 3–5 working days, depending on your bank.
Rider tips are never refunded — they go to the delivery boy on the day.

Changing an order

Before packing starts you can add or remove items from your order page, or message us. After that, add-ons go into a fresh order.

Contact

Hari Sabzi Wala, Shankar Vihar, Quarsi, Aligarh · WhatsApp / call +91 98765 43210 · contact form. We reply during shop hours, every day.